1. Introduction

About ClientBridge Pro & NeverMissACall.pro
NeverMissACall.pro is a service operated by ClientBridge Pro LLC ("we," "us," "our," or "Company"). This Privacy Policy applies to all services provided by NeverMissACall.pro and ClientBridge Pro, including SMS communications, AI receptionist services, call automation, and lead qualification systems. We are committed to protecting your privacy and ensuring you have a positive experience on our website and when using our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us for AI receptionist and lead qualification services, or communicate with us via text message, email, phone, or other channels.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our services or website.

2. Information We Collect

We collect information from you in the following ways:

Direct Communications

• Contact Forms: When you request a consultation, schedule a demo, or inquire about our services, you may provide your name, phone number, email address, business address, and details about your lead qualification and AI receptionist needs.
• Phone & Text Conversations: When you contact us by phone or text message, we collect your phone number, message content, and communication timestamps.
• Email: When you email us, we collect your email address and message content.

Automatic Collection

• Website Analytics: When you visit our website, we collect information about your browsing activity, device type, operating system, browser type, pages visited, and time spent on our site through analytics tools.
• Cookies & Tracking: We use cookies and similar tracking technologies to enhance your user experience, remember your preferences, and analyze website performance.

Service-Related Information

• Appointment & Service Data: When we schedule appointments, provide consultations, or deliver AI receptionist and lead qualification services, we collect information such as business address, service dates, scope of work, and pricing.
• Payment Information: If you make a payment, we collect payment details through secure payment processors (credit card data is not stored directly by NeverMissACall.pro).

3. How We Collect Information

We collect information through the following methods:

• Information you voluntarily provide via contact forms, phone calls, text messages, and emails
• Automatic collection through website analytics and cookies
• Information provided during appointment scheduling and service requests
• Communications with our team regarding consultations, updates, and follow-ups

4. How We Use Information

NeverMissACall.pro and ClientBridge Pro use the information we collect for the following purposes:

• Service Delivery: To respond to your inquiry, provide consultations, schedule appointments, and deliver AI receptionist and lead qualification services
• Communication: To contact you about your service requests, appointments, updates, and customer support
• Marketing: To send service reminders, tips, seasonal offers, and promotional messages (only to those who have opted in)
• Business Operations: To manage our business, improve our services, and maintain records
• Analytics: To understand website usage patterns and optimize our online presence
• Legal Compliance: To comply with applicable laws, regulations, and industry standards, including A2P 10DLC compliance for SMS communications
• Customer Service: To address questions, concerns, and disputes

5. SMS & Text Message Communications

About NeverMissACall.pro SMS Services

Opt-In & Consent

When you provide your phone number to NeverMissACall.pro, you may be asked to opt in to receive text messages. Text message opt-in is voluntary and separate from other communications. By providing your phone number and confirming your opt-in, you consent to receive SMS messages from us.

Types of Messages

You may receive the following types of text messages:

• Appointment Confirmations & Reminders: Confirmation of scheduled consultations and service appointments
• Service Updates: Status updates about your AI receptionist and lead qualification campaigns
• Demo Notifications: Alerts about your custom AI demo and service onboarding
• Promotional Messages: Special offers, discounts, and seasonal promotions (only if you opted in to marketing)
• Customer Service: Responses to questions or requests for assistance

Message Frequency

The frequency of text messages varies depending on your service requests and opt-in preferences. Appointment-related messages may be sent as needed. Promotional messages are sent periodically based on your preferences.

Message & Data Rates

Opt-Out Instructions

To stop receiving text messages from NeverMissACall.pro at any time, reply "STOP" to any text message we send you. We will promptly remove your phone number from our SMS list. You may also contact us directly at [email protected] to opt out.

Help & Support

For help or information about our text messages, reply "HELP" to any message, or contact us at [email protected]. Response times may vary.

SMS Consent Is Not Shared

6. Data Sharing Policy

NeverMissACall.pro and ClientBridge Pro are committed to protecting your privacy and limiting data sharing.

What We Do NOT Do

• We do not sell lead data or personal information to third parties or affiliates
• We do not share SMS opt-in data with third parties or affiliates for marketing or promotional purposes
• We do not rent personal information for any purpose
• We do not disclose customer contact data to external marketers or promotional partners

Limited Sharing

The only exceptions to our non-sharing policy are:

• Service Providers & Subcontractors: We may share necessary information with service providers who assist with customer service, appointment scheduling, SMS delivery, email delivery, and business operations. These providers are contractually obligated to keep your information confidential and use it only to provide services on our behalf.
• Payment Processors: Payment information is processed through secure third-party payment processors; we do not store credit card data directly.
• Legal Requirements: We may disclose information if required by law, court order, or government authority.

SMS Data Protection

All SMS opt-in data, consent records, and text message communications are protected with the highest level of confidentiality. This information is never shared, sold, or disclosed to any third party. All SMS consent information is protected and will never be sold, rented, or shared for any marketing purpose.

7. Cookies & Tracking Technologies

What Are Cookies?

Cookies are small data files stored on your device that help us recognize you, remember your preferences, and analyze your website usage.

How We Use Cookies

• Essential Cookies: Required for website functionality and security
• Analytics Cookies: Help us understand how visitors use our website and improve our services
• Preference Cookies: Remember your settings and preferences

Third-Party Analytics

We use analytics tools (such as Google Analytics) to collect information about website traffic and user behavior. These tools may set cookies on your device.

Your Cookie Choices

Most browsers allow you to refuse cookies or alert you when a cookie is being sent. You can manage your cookie preferences through your browser settings. However, blocking essential cookies may affect website functionality.

8. Data Security Practices

NeverMissACall.pro takes data security seriously and implements reasonable safeguards to protect your information:

• Secure Communications: We use encrypted connections (SSL/TLS) for website and email communications
• Access Controls: Only authorized employees with a legitimate business need have access to customer information
• Physical Security: Business records are stored securely at our office location
• Data Minimization: We collect only the information necessary to provide our services

Please note: While we implement reasonable security measures, no method of transmission over the internet is completely secure. We cannot guarantee absolute security of your information.

9. Data Retention

NeverMissACall.pro retains customer information for the following periods:

• Service Records: Retained for the duration of the service relationship and for a minimum of 3 years thereafter for business, legal, and warranty purposes
• SMS Consent Records: Retained to comply with A2P 10DLC regulations and to honor opt-out requests
• Contact Information: Retained for customer service, follow-up communications, and future service requests
• Website Analytics: Typically retained for 24 months

If you request deletion of your information or opt out of all communications, we will remove your data in accordance with legal requirements and business record retention policies.

10. Third-Party Services

We may use third-party service providers to assist with customer service, appointment scheduling, SMS delivery, email delivery, payment processing, and analytics. These providers are contractually obligated to keep your information confidential and use it only to provide services on our behalf.

Analytics & Website Tools

We may use analytics tools and tracking technologies provided by third parties. These providers collect data according to their own privacy policies.

11. Your Rights & Choices

Access & Correction

You have the right to request access to your personal information and to request corrections if any information is inaccurate.

Opt-Out Rights

• SMS: Reply "STOP" to any text message or contact us to opt out
• Email: Use the unsubscribe link in our emails or contact us directly
• Marketing: Contact us to be removed from promotional lists

Data Deletion

You may request deletion of your personal information by contacting us at [email protected]. We will comply with your request unless we are required to retain the information for legal, contractual, or warranty purposes.

12. Opt-Out Instructions

Text Messages (SMS)

To stop receiving text messages from NeverMissACall.pro:

1. Reply "STOP" to any text message we send
2. Email us at [email protected]

Email

To unsubscribe from email communications:

1. Click the unsubscribe link in any email we send
2. Contact us at [email protected]

All Communications

To be removed from all marketing communications, contact us at [email protected] with your name and phone number.

13. Children's Information

NeverMissACall.pro does not knowingly collect personal information from children under the age of 13. Our services and website are intended for adults and business customers. If we become aware that we have collected information from a child under 13, we will take prompt steps to delete such information and terminate the child's use of our services.

14. Changes to This Privacy Policy

NeverMissACall.pro may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by updating the "Last Updated" date and posting the revised policy on our website.

Your continued use of our services following the posting of revisions constitutes your acceptance of the updated Privacy Policy.

15. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Last Updated: September 14, 2026